If a product purchased from us arrives to you damaged in any way, please contact us within two (2) business days after product arrival to report damage. If warranty support is required, we will contact the respective manufacturer on your behalf to request a warranty claim / RMA#. Customer will be responsible for all shipping costs.
Orders received by customers residing outside the contiguous USA may be subject to additional shipping and handling cost. This additional cost will be calculated after checkout and customer notified via email within two business days. Special order items, which are shipped direct from product manufacturers, cannot be returned under any circumstances.
All product returns must be approved. We will not accept product returns without prior authorization. All returned products, excluding warranty claims, are subject to a 20% restocking fee. All returned products must arrive to us in new condition in original packaging. If returned product appears used or damaged, refund will not be provided.
Buyer is responsible for all shipping costs. For products originally purchased with "free shipping," actual shipping cost paid by us will be deducted from any refund issued for all returns. No product returns accepted on special order (non-inventory) items except in cases of damaged products due to shipping.
Please inspect your order when it arrives for damage and verify your order is complete. We do not offer free exchanges or returns for damaged or incorrect merchandise if reported to us more than two (2) business days after delivery date.
We do not accept product returns for non-warranty issues after 10 business days from original delivery date. All returned items must be received in their original packaging, unopened, and unused condition. If a returned item has been opened, appears used, and/or damaged in any way a refund / credit will not be issued.
By purchasing products from us, you are agreeing to the terms and conditions outlined above. If you have any questions regarding our return policy, please contact us before making a purchase.